SHIPPING & RETURNS
Customer Care
Email: studio@lafetiche.com
Shipping Terms and Conditions
- We use DHL Express and UPS to ship all online orders.
- UK delivery is £15 and we aim to deliver within 1-2 business days.
- INTERNATIONAL delivery is £25 and we aim to deliver within 3-7 business days.
- Should there be a delay or any issue with your delivery, please contact studio@lafetiche.com for help in resolving the problem.
- VAT applies to orders delivered to the UK.
- All deliveries to locations outside of the UK are shipped with VAT & Duties included.
- This means you do not need to pay any extra VAT & Duties to receive your order.
- LA FETICHE will pay all applicable import duties, local sales taxes and clearance fees.
UK Returns and Exchanges
- You can return items to us for exchange or refund within 14 days of receipt, provided the items are in original resalable condition.
- Please notify us of your return at studio@lafetiche.com and we will email you a pre-paid returns label.
- We offer free Returns and Exchanges for our UK customers.
International Returns and Exchanges
- You can return items to us for exchange or refund within 14 days of receipt, provided the items are in original resalable condition.
- Please notify us of your return at studio@lafetiche.com and we will email you a returns label & customs invoice.
- Return charges will be deducted from your final refund. International Returns are charged at £10.
- Exchanges are free of charge.
Returns Terms and Conditions
- You need to notify us of any return or exchange within 14 days of receipt.
- All returned items must be unworn, unwashed, with original tags, and packaging if applicable.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If you are shipping yourself, please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If outside the UK, you must attach 3 copies of the customs invoice to the outside of the parcel to prevent any import charges and taxes being applied.
- We are not responsible for any import charges and taxes due to missing paperwork.
- If you are shipping yourself, please ensure that the ‘Returned Goods’ option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
- We are not responsible for any import charges and taxes due to incorrect or missing paperwork.